Woo Casino Terms & Conditions

These Terms and Conditions govern access to and use of the Woo Casino website, account services, games, promotions, payment facilities, and related features available to customers in Canada. By opening an account or using the services, you confirm that you have read, understood, and agreed to these Terms.

Please review these Terms carefully before using Woo Casino. They should be read together with any specific rules, promotional conditions, game instructions, and notices displayed on the website. If you do not agree with any part of these Terms, you must not use the services.

Acceptance of Terms

These Terms form a binding agreement between you and Woo Casino concerning your use of the platform. Using the website, registering an account, depositing funds, placing a wager, or claiming an offer constitutes acceptance of the applicable provisions.

Additional conditions may apply to particular games, payment methods, tournaments, or bonuses. Where a specific condition conflicts with these Terms, the specific condition will apply only to the relevant activity. You are responsible for checking the current wording before participating.

Eligibility

Woo Casino is available only to individuals who are at least 18 years old and legally permitted to use online casino services in their place of residence. By registering, you confirm that you meet these requirements and that your use of the platform does not breach any rule applicable to you.

You must not access the services from a location where online gambling or any related activity is restricted or prohibited. Woo Casino may apply geographic, product, or account restrictions where appropriate. The account holder must be a real person acting for personal purposes, not on behalf of another individual or organisation.

Account Registration

You may have only one personal Woo Casino account unless the operator has expressly authorised otherwise. Information supplied during registration must be accurate, complete, and kept up to date. You must not register under a false name, use another person's details, or create an account for someone else.

You are responsible for protecting your username, password, device, and other login credentials. Do not share access with another person. You must notify Woo Casino promptly if you suspect unauthorised access, lost credentials, or unusual activity connected with your account.

Account balances, rewards, and access rights are personal to the registered account holder and may not be sold, transferred, pledged, or assigned. Woo Casino may decline a registration where it cannot reasonably establish that the account is genuine or suitable for use.

Verification

Woo Casino may request documents or information to confirm your identity, age, address, payment ownership, or source of funds. Requested material must be genuine, readable, current, and provided within the stated timeframe. You must not alter, conceal, or submit documents belonging to another person.

Verification may be required before deposits, withdrawals, promotional credits, or continued access can be completed. Processing times may vary while information is reviewed. If you do not provide satisfactory information, Woo Casino may restrict account functions, decline a transaction, or close the account where permitted.

Deposits

Deposits must be made using a payment method held in your own name or otherwise authorised for your use. You must follow the instructions shown at the cashier and ensure that payment details are entered correctly. Woo Casino does not accept responsibility for delays caused by incorrect information supplied by you or by a third-party payment provider.

Funds credited to your account are intended for gaming activity and may not be used for unlawful purposes. Woo Casino may review transactions that appear unusual, duplicated, reversed, or inconsistent with the account profile. A deposit may be rejected, returned, or held for review where necessary.

You should not deposit more than you can afford to lose. Any applicable fees, minimum amounts, processing limits, and currency conversions will be displayed through the relevant payment channel or account interface.

Withdrawals

Withdrawal requests are processed after any required verification and account checks have been completed. Woo Casino may return funds through the original deposit method or use another method available for your account. The withdrawal destination must generally belong to you.

Before approving a withdrawal, Woo Casino may review wagering activity, payment history, bonus conditions, identity information, and compliance concerns. A request may be delayed or refused if funds are subject to a dispute, chargeback, incomplete verification, suspected misuse, or promotional terms that have not been satisfied.

You are responsible for reviewing the requested amount and payment details before confirming a withdrawal. Processing times can depend on the selected method and the financial institution involved. Any applicable limits or fees will be communicated through the website or during the transaction process.

Bonuses

Promotions, bonuses, free spins, and other incentives are subject to their own published terms. These may include eligibility requirements, minimum deposits, wagering conditions, game contributions, expiry dates, maximum winnings, withdrawal restrictions, and limits on participation.

Only one promotional benefit may be available to a person, household, device, payment method, or related account where the promotion states such a restriction. Woo Casino may withhold or remove a bonus if it was obtained through error, duplicate registration, prohibited conduct, or activity designed to exploit the offer.

Before requesting a withdrawal, you should confirm that all applicable promotional conditions have been met. If a promotion conflicts with these Terms, the promotion-specific conditions govern the relevant offer.

Acceptable Use

You must use Woo Casino honestly, responsibly, and in accordance with these Terms. The website may be accessed only through supported software and ordinary personal devices, unless another arrangement has been approved. You must keep your account information secure and cooperate with reasonable requests concerning account activity.

You may use the platform to participate in the games and services made available to you. You must not interfere with website operation, overload systems, bypass security controls, or use tools that could compromise the fairness, availability, or integrity of the services.

Prohibited Activities

The following activities are prohibited:

• Using false, stolen, or misleading identity or payment information.
• Opening or controlling multiple accounts without prior authorisation.
• Allowing another person to use your account or using an account that belongs to someone else.
• Attempting to manipulate game results, promotions, payment processing, or account balances.
• Using bots, automated scripts, unauthorised software, or technical methods intended to gain an improper advantage.
• Engaging in fraud, money laundering, collusion, chargeback abuse, or any unlawful activity.
• Exploiting a technical fault, pricing error, software defect, or promotional mistake.
• Harassing staff, other customers, service providers, or representatives of Woo Casino.

If prohibited activity is suspected, Woo Casino may investigate, suspend transactions, remove benefits, void affected activity, or take other proportionate action permitted under these Terms.

Intellectual Property

Website content, branding, graphics, text, software, game interfaces, and other materials made available through Woo Casino are protected by applicable intellectual property rights. You receive a limited, personal, non-exclusive, and revocable permission to access the services for their intended purpose.

You must not copy, reproduce, publish, modify, distribute, reverse engineer, sell, or commercially exploit any part of the platform without prior written permission. Nothing in these Terms transfers ownership of intellectual property to you.

Limitation of Liability

Woo Casino aims to provide reliable services but does not guarantee that the website, games, payment facilities, or communications will always be available, uninterrupted, error-free, or compatible with every device. Access may be affected by maintenance, internet failures, software issues, third-party services, or events outside reasonable control.

To the extent permitted by applicable law, Woo Casino will not be responsible for losses caused by your failure to protect account credentials, inaccurate information, unsuitable equipment, unauthorised access resulting from your actions, or reliance on unofficial communications.

Nothing in these Terms excludes or limits responsibility that cannot lawfully be excluded or limited. You should retain records of transactions, account communications, and important promotional conditions.

Account Suspension

Woo Casino may suspend, restrict, or close an account where there is a security concern, verification issue, suspected breach of these Terms, payment dispute, responsible gambling concern, technical irregularity, or legal or operational reason requiring action.

During a review, access to deposits, games, promotions, or withdrawals may be limited. Where an account is closed, any remaining balance will be handled after relevant checks, subject to unresolved disputes, applicable promotional conditions, transaction reversals, and any rights available under applicable law.

You may request clarification about an account restriction through the available support channels. Do not create a new account to avoid a suspension or closure.

Privacy

Woo Casino processes personal information for account administration, verification, payments, security, customer support, service improvement, and other purposes explained in its privacy information. You should review the applicable privacy notice to understand how information is collected, used, retained, and disclosed.

You must provide information that is accurate and may be asked to update it when circumstances change. Woo Casino uses reasonable measures to protect account information, but you remain responsible for using secure devices and keeping credentials confidential.

Responsible Gambling

Gambling should be treated as entertainment and not as a way to earn income or recover losses. Set personal limits for time and spending, take regular breaks, and avoid playing when upset, impaired, or under financial pressure.

Woo Casino may provide account tools or support options such as deposit limits, time reminders, cooling-off periods, or self-exclusion, depending on availability. Requests for restrictions should be made clearly and may take effect in accordance with the relevant process. You must not attempt to bypass a restriction by opening another account.

If gambling is causing concern, consider speaking with a qualified support service or another trusted person. Contact Woo Casino promptly if you need help understanding the available account controls.

Amendments

Woo Casino may update these Terms to reflect changes to the services, promotions, security practices, payment arrangements, or applicable operational requirements. The latest version will be made available on the website, with the effective date updated where appropriate.

Continued use of the services after revised Terms become effective indicates acceptance of the changes. If you do not agree with an update, you should stop using the services and may request account closure, subject to completion of outstanding transactions and checks.

Contact Information

For questions about these Terms, account access, verification, payments, responsible gambling tools, or a complaint, contact Woo Casino through the support channel provided on the website. You may also write to [email protected]. Include enough information for your request to be identified, but do not send passwords or unnecessary sensitive data.

Woo Casino will review customer enquiries in a reasonable manner and may request additional information before discussing account-specific matters. These Terms remain applicable until your account is closed or the agreement is otherwise ended in accordance with the provisions above.

Last updated: 9 September 2026